Effective Date: June 24, 2020
WorkPatterns, Inc., a Delaware corporation (“WorkPatterns”, “we”, “our” or “us”), put great efforts in making sure that the personal information processed by us is safe and used properly, and that our data practices are properly communicated to our customers, users and prospects.
You are not legally required to provide us with any personal information, and may do so (or avoid doing so) at your own free will. If you do not wish to provide us with your personal information, or to have it processed by us or any of our Service Providers (defined below), please avoid any interaction with us or use of our Services.
1. Data Collection & Processing
Our Services enable users designated by our customers (“Authorized Users”) to track and take notes on 1:1s and other meetings; discuss, chat and exchange feedback; and track goals, priorities and action items and other items as they relate to working together.
A. Customer Data: We collect and generate the following types of personal information, on our customer’s behalf, concerning Authorized Users’ use of our Services (to the extent so collected, referred to as “Customer Data”):
B. WorkPatterns User Data: We collect and generate, for our own purposes, the same types of personal information included in the definition of “Customer Data” above, concerning Authorized Users’ use of our Services (to the extent so collected, referred to as “WorkPatterns User Data”).
C. WorkPatterns Website & Prospect Data: We collect and generate, for our own purposes, the following types of personal information concerning visitors to our websites and associated apps and integrations, and concerning customers and prospects (“WorkPatterns Website & Prospect Data”):
We collect such data either automatically, through the data subject’s interaction with us or with our Sites or Services; or through third party services, social media, analytics tools, events we organize or participate in, and other business initiatives.
2. Data Uses
We process and use Customer Data in accordance with the reasonable instructions of our customer. Accordingly, to the extent that the California Consumer Privacy Act (“CCPA”) applies, our customer will be deemed the “business” (under the CCPA) with respect to Customer Data; and WorkPatterns will be deemed the “service provider” when processing such data.
We process and use WorkPatterns User Data and WorkPatterns Website & Prospect Data for the following general purposes:
Specifically, we use WorkPatterns User Data and WorkPatterns Website & Prospect Data for the following purposes:
We do not sell personal information included in WorkPatterns User Data or WorkPatterns Website & Prospect Data.
3. Data Location
We and our authorized Service Providers (defined below) maintain, store and process personal information in the United States of America and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.
4. Data Retention
We retain Customer Data strictly on our customer’s behalf, in accordance with their reasonable instructions.
5. Data Sharing
We may share personal information included in Customer Data, WorkPatterns User Data and Website & Prospect Data as follows:
Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal information, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and services.
Service Providers: We may engage selected third party companies and individuals to perform services complementary to our own. Such service providers include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session or activity recording services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, and our legal, financial and compliance advisors (collectively, “Service Providers“).
Service Providers may have access to Customer Data, WorkPatterns User Data and Website & Prospect Data, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use it for such limited purposes as specified in our agreements with them.
Sharing Personal Data with our Customers and other Users: You have the ability to specify other users belonging to the same customer’s account who will have access to Customer Data generated through your use of the Services. Customer Data relating to your use of the Services may also be available to other users and administrators belonging to the same customer’s account.
Some portions of WorkPatterns User Data may be shared with the administrator of the customer’s account to which a user belongs (including data and communications concerning such user’s account). In such cases, sharing such data means that the administrator(s) or other users of the same account may access it on behalf of the customer, and will be able to monitor, process and analyze the personal information contained therein. This includes instances where you may contact us for help in resolving an issue specific to a team of which you are a member (and which is managed by the same customer).
Protecting Rights and Safety: We may share personal information with others if we believe in good faith that this will help protect the rights, property or personal safety of WorkPatterns, any of our users or customers, or any members of the general public.
Change in Control or Ownership: Should WorkPatterns undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, personal information may be shared with or transferred to the parties involved in such an event. If we believe that such change in control might materially affect your personal information then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Services.
Additional Data Sharing: We may share WorkPatterns User Data and Website & Prospect Data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.
6. Cookies and Tracking Technologies
Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie. Some cookies are removed when you close your browser session. These are the “Session Cookies”. Some last for longer periods and are called “Persistent Cookies”. We use both types.
We use Persistent Cookies to remember your log-in details and make it easier for you to log-in the next time you access the Platform. We may use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Services’ features and tools.
While we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, you can manage your cookies preferences, including whether or not to accept them and how to remove them, through your browser settings. Please bear in mind that disabling cookies may complicate or even prevent you from using the Services.
We also use analytics tools, including for example Google Analytics, Amplitude and Fullstory. These tools help us understand users’ behavior on our Sites and Platform, including by tracking page content, and click/touch, movements, scrolls and keystroke activities.
7. Data Security
We and our hosting services implement systems, applications and procedures to secure your personal information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.
These measures provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that our Sites or Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
8. Data Subject Rights
You may request access to, a change to, or the erasure of any Personal Data we have collected for your account, by contacting firstname.lastname@example.org. Your request will be completed within 15 days. Your data may be retained on our backup systems for up to 30 days after a deletion is performed.
9. Google API Services User Data Policy
WorkPatterns’ use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements
10. Additional Notices
Our Services are not designed to attract children under the age of 13: We do not knowingly collect Personal Data from children and do not wish to do so. If we learn that a person under the age of 13 is using the Sites or the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal information stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at email@example.com .